TERMS AND CONDITIONS
Website Policies
Welcome to the website of Tile Plus, Inc. ("Tile Plus"). We provide information to you on this site subject to the following conditions. If you visit or shop at this website, you must accept these conditions. Please read them carefully. All information provided on this website is subject to change without prior notice. While efforts have been made to make this website helpful and accurate, due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, Tile Plus, Inc. does not warrant the accuracy of information contained on this website. All information should be verified prior to purchase.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Tile Plus or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Tile Plus and protected by U.S. and international copyright laws. All software used on this site is the property of Tile Plus or its software suppliers and protected by United States and international copyright laws.
TRADEMARKS
Tile Plus, and other Tile Plus graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Tile Plus. Tile Plus trademarks and trade dress may not be used in connection with any product or service that is not Tile Plus, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tile Plus. All other trademarks not owned by Tile Plus that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tile Plus.
LICENSE AND SITE ACCESS
Tile Plus grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tile Plus. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Tile Plus. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tile Plus without express written consent. You may not use any meta-tags or any other "hidden text" utilizing the Tile Plus name or trademarks without the express written consent of Tile Plus. Any unauthorized use terminates the permission or license granted by Tile Plus under this Agreement.
If you have obtained permission to use materials from this site to promote Tile Plus products on your own site, you are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Tile Plus so long as the link does not portray Tile Plus, its affiliates, or its products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Tile Plus logo or other proprietary graphic or trademark as part of the link without express written permission.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY TILE PLUS ON AN "AS IS" AND "AS AVAILABLE" BASIS. TILE PLUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TILE PLUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TILE PLUS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HERE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT, IN REGARD TO THIS WEBSITE OR ANY OTHER HYPERLINKED WEBSITE, WILL TILE PLUS, INC. BE LIABLE TO ANY PARTY OF ANY DAMAGES OR INJURY CAUSED BY (INCLUDING BUT NOT LIMITED TO) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
RELATIONSHIP TO OTHER SITES
Tile Plus makes no representations whatsoever about any other website which you may access through this one. When you access a non-Tile Plus website, please understand that it is independent from Tile Plus, and that Tile Plus has no control over the content on that website. In addition, a link to a non-Tile Plus website does not mean that Tile Plus endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses and other items of a destructive nature.
APPLICABLE LAW
By visiting Tile Plus, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Tile Plus.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Privacy Policy, which are posted on this site. These policies also govern your visit to Tile Plus. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Purchasing Terms & Conditions
Each shipment of products by the Seller shall be governed by these terms and conditions notwithstanding any other specific Terms & Conditions of our Manufacturers.
Pricing
Product pricing is subject to change without prior notice.
Transfer of Title/Risk of Loss
Delivery by Tile Plus to the initial common carrier shall constitute delivery to the Customer/Buyer. Tile Plus’ responsibility ceases upon delivery to the common carrier and all goods are shipped at Customer/Buyer’s risk.
Terms of Payment
All remittances must be made to the order of Tile Plus in U.S. Dollars. Tile Plus reserves the right to require proof of Customer’s ability to pay prior to shipment of an order. If such evidence is not supplied, an order can be cancelled or credit earlier granted can be withdrawn.
If Tile Plus grants credit in a given sale, the terms are "Net 10th prox.” Payments are due the tenth of the following month from date of invoice. Damages by way of a Finance Charge of 2% per month (Annual Percentage Rate 24%) will be made on all overdue accounts.
Returns
All sales are final and no returns are allowed. If an exception is made for the return of normally stocked materials, a 25% restocking fee will be charged and only full cartons will be accepted. Customer to pay for any return freight. All special orders are non-cancelable, non-returnable, and non-refundable.
Sample Policy
Product samples may not be an exact match to supplied materials due to variations in batch manufacturing (similar to carpet colors or other textiles manufactured in batches). A sample product is merely a representation of a product. This means the supplied materials may have slight differences in color, shade, and/or surface appearance.
Warnings
Application Warning
INSTALLATION of the materials constitutes ACCEPTANCE of those materials.
Therefore, all supplied materials must be inspected by the Customer/Buyer/End User/Installer PRIOR to installation to determine if the supplied materials are acceptable (e.g. proper series, color, shade, texture, glaze, surface finish, etc). If there is any question as to the material’s appropriateness, the material must NOT be installed. If marks or discolorations of any type are found on the surface of a tile, the tile piece must NOT be installed unless the marks or discoloration are first removed to the satisfaction of the Customer/Buyer/End User/Installer. Tile Plus will not be held liable for replacement costs for tiles installed with such issues.
If the End User is not present to inspect the material prior to installation and the only after installation, the End User determines the material is not correct or acceptable, Tile Plus will not be held liable for the replacement of the installed product, nor for removal, reinstallation, and ancillary costs.
Ceramic and Porcelain tiles must be installed on an appropriate substrate, such as concrete or cement-backer board, which must be free of dust and other deleterious substances at the time of application. Ceramic, Porcelain, Clay, and Stone tile should never be installed directly onto a wood floor.
Porcelain body tile requires specialized thin set mortars modified for proper adherence to tile and substrate. Tile Plus is not liable for any tile installation problems encountered as a result of the use of improper adhesives.
Grout used on Polished-Glaze Porcelain tile and Polished Porcelain tile should match the tile color. If the grout color does not match, a grout release should be applied on the tile before grouting to permit grout removal. Once applied, grout must be cleaned off the Porcelain tile immediately. Tile Plus is not liable for any issues arising from grout staining or grout left on tiles or the resultant residues or hazing.
The polished surface of Polished-Glaze Porcelain and Polished Porcelain tile is susceptible to the effects of acid-based cleaners and other harsh chemicals. Such cleaners should not be used to clean Polished-Glaze and Polished Porcelain tiles, and if they are, Tile Plus is not liable for loss of polish due to etching and other possible issues caused by the acid or harsh chemicals. Tile Plus recommends that you always test a small area first before general application.
Warranty and Disclaimers
Manufacturer Warranties
Tile Plus is not responsible for product performance beyond the Manufacturer’s guarantees or warranties. A product defect is defined as a shortfall in the product to perform to Manufacturer specifications as disclosed in product literature, within industry allowable tolerances as set forth in standard, national industry protocols. Customer misuse including negligence, physical, or chemical abuse is not covered by any warranty. Installation defects are not covered by any warranty. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void any warranty. All products must be inspected prior to installation. Visual defects or nonconformities apparent prior to installation voids any warranty.
Tile is subject to variation in technical specifications, including COF, due to inherent variability in the raw materials and production process. Express technical specifications are not guarantees of minimum or maximum thresholds of performance. Tile containing abrasives create a rough surface, creating cleaning challenges because dirt and other contaminants lodge in the surface. Extra attention is necessary to assure contaminants are removed promptly. Unless specifically stated otherwise, tile recommended for floor or wall applications refers to interior applications only. Tile Plus does not recommend its products for use on ceilings or roofs. Local building codes may dictate minimum tile performance specifications. Tile Plus does not warrant product installations that violate building codes. Photographic color images may not be an exact product match. Product samples may not be an exact match to supplied materials due to variations in batch manufacturing. No express warranties apply to products sold as “factory seconds” material. Customer assumes all risks in the purchase of “factory seconds” material.
Implied Warranties Limited in Duration
Any implied warranty applicable to the product sale, including the implied warranty of merchantability or the implied warranty of fitness for a particular purpose is limited in duration to the duration of this written warranty or the maximum statutory period, whichever is less. Installation of products constitutes acceptance. Every customer has the opportunity to inspect all goods prior to installation, and a lack of inspection prior to installation does not waive acceptance. Any implied warranties are waived if the customer refuses the opportunity to examine all products prior to installation. No implied warranties apply to products sold as “factory seconds” material. Customer assumes all risks in the purchase of “factory seconds” material. Some states do not allow limitations on implied warranty duration, so the above limitation may not apply to you.
The Federal Magnuson-Moss Warranty Act limits disclaimers of implied warranties involving consumer products. To the maximum extent allowable by federal and state law, this warranty supplements or supersedes federal and state consumer goods warranty protections.
Implied Warranty of Fitness for a Particular Purpose
Tile Plus provides detailed information in its product literature with regard to appropriate tile and stone applications. In these specified applications, Tile Plus limits the duration of the implied warranty of fitness for a particular purpose to one-year or the maximum statutory period prescribed by law, whichever is less. Failure to comply with recommended applications voids this warranty.
Natural stone products are mined and cut from natural formations. Because these products are not subject to a manufacturing process, quality warranties are limited to the specified representations in product literature and guidelines established by the Marble Institute of America. Tile Plus does not warrant natural stone products for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural variances on stone products.
Remedy Limitation & Disclaimer
If a defect in materials or workmanship is discovered within the one-year period, Tile Plus will either refund the price of the product or provide a replacement product after a reasonable number of attempts to remedy product defects. Customer's remedy is limited to replacement or repair of the defective product. No consequential (including, but not limited to, lost profits) or incidental damages, such as demolition and reinstallation costs, are recoverable. Tile Plus disclaims all express warranties not contained in this limited express warranty. Any representations made in connection with the sale of this product that differs from the terms of this warranty are not valid and should be brought to the attention of Tile Plus immediately.
Legal Notice: Warning - Tile and installation products contain chemicals known to the state of California to cause cancer, birth defects, reproductive harm, respiratory harm or other health problems.
Product Disclaimer: Manufactured Tile
Exact matches of trim and field tile are difficult to achieve due to varying methods and timing of production. As a result, trim products may not be an exact match to corresponding field tile. Similarly, product lines with varying sizes are manufactured at different times. As a result, tiles of one sizing in a product line may not be an exact match to tiles of another sizing in the same product line.
Product Disclaimer: Natural Stone
Stones, including but not limited to marble, granite, travertine, limestone and slate are products of nature. Hence, tiles cut from blocks of quarried stone are not man-made products. Stone tiles can have natural honed or polished surfaces. No two pieces of stone are alike and there are inherent natural variations. These may be color and shade variations, geological flaws, irregular markings, voids, pitting, veins, fissures, and lines of minor separations. All of these natural variations are common and present to some degree. These variations are a characteristic of the natural beauty of the stone.
Jurisdiction
All transactions made with Tile Plus shall be deemed to be made in, and shall be governed by, the laws of the State of California in effect at the time the transaction is finalized. San Jose, California has proper venue over any and all litigation.
To Make A Claim:
Maintenance and Care
Natural Stone
A proper maintenance program is crucial for natural stone products, which are porous by nature and require a different maintenance program than traditional man-made ceramic tile.
Many of the cleaners acceptable for use on ceramic tile can stain, damage or dull stone. Natural stone should be cleaned with neutral cleaners. Stone cleaners should never contain acid or bleach. Even a light solution of vinegar and water, will etch and eventually damage natural stone. Dirt and dust will scratch the surface of stone. Hence, stone floors should be vacuumed or dust mopped frequently to remove abrasive agents from the stone surface.
Pre-grout Sealing:
Sealing is strongly recommended for newly installed marble and other natural stone to provide maximum below surface stain protection.
A non-sanded grout is strongly recommended for natural stone installations. This type of grout has very fine particles of cement, polymers and color pigments that can penetrate the microscopic pores of the stone surface where they become trapped and appear as a stain in the stone. Therefore, all travertine, slate, tumbled stone and honed/flamed/unpolished granite should be sealed prior to the grouting process to protect them from staining. The application of a good quality sealer should be used as a grout sealer and applied again as the final sealing process once the installation is finished.
Sealing:
A premium natural look penetrating/impregnating sealer is the normal choice on polished or honed marble, limestone, granite, or where the natural color of a slate is desired. Penetrating/impregnating stone sealers are a no-sheen, natural look sealer that can be water-based or solvent-based, and are good for interior and exterior applications. Most quality sealers of this type are rated to protect the stone for several years. A stone enhancer sealer is often used on tumbled, antique stones or on slate where a darker, enriched or highlighted character is desired. Stone enhancer sealers are also a no-sheen, penetrating/impregnating sealer that is formulated to darken, enrich, and highlight the natural color and beauty of stone products. They will rejuvenate and improve the appearance of worn and weathered stone. Always test loose pieces of stone to ensure desired effect with enhancing sealers. However, they will also darken the color of grout joints. They are, generally, suitable for interior and exterior use, and rated to protect the stone for several years.
Stone products should be tested periodically per manufacturer's instructions to insure that the sealer is working effectively. Always reference manufacturer's literature for specific information on the duration of the sealer's protection and make sure that the sealer is applied in strict accordance with the manufacturer's instructions.
Finishing:
A stone floor finish should be applied to a polished natural stone floor only. This type of product will help enhance the shine and provide a protective coating for "soft" or polished marbles. Verify the finish is a wax-type finish designed to add luster and enhance the beauty of sealed and polished natural stone only. A topical finish may change the appearance and performance of your stone, so always test a small area first. Application of topical sealer or wax should never be done as an attempt to add a shine to a honed, scratched or non-polished stone product. This will only create maintenance and/or slip resistance problem.
Stone Cleaners:
Only use cleaners specifically designed for cleaning stone. These cleaners contain no acids and are concentrated neutral pH cleaners that will not affect existing sealers or wax-type coatings. The surface of the stone should be dampened with clear water to keep the cleaning solution on the surface so it can be effective. A solution of the cleaner and water, mixed pursuant to manufacturer instructions, should be applied to the stone surface with a sponge or mop. On walls, kitchen counters, or vanity tops a spray bottle can be used to apply the cleaning solution. Allow the solution to sit for manufacturer’s specified amount of time (usually 3 to 5 minutes). Massage with a sponge, synthetic mop, soft bristle brush, or through the use of a floor-scrubbing machine. Mop up dirty solution and buff dry.
Once the stone has been cleaned, you can periodically apply a Spray-Buff wax-type floor/countertop finish to enhance the luster of polished stone. Apply the finish with a spray applicator and buff immediately with a white nylon pad. Reapply as often as needed, depending on volume of surface traffic and consistency of routine maintenance program. The product is not designed to restore the original shine, but is intended to maintain and protect the original shine.
Heavy-Duty Stone Cleaning:
Use a heavy-duty non-hazardous and non-polluting stone cleaner and degreaser to effectively remove heavy dirt, grease, grime, waxes, and floor finishes. Apply the solution of the cleaner and water mixed to manufacturer instructions to the stone surface with a sponge or mop. Allow setting for manufacturer-specified amount of time. Massage with a sponge, synthetic mop, and soft bristle brush, or through the use of a floor-scrubbing machine. Mop up dirty solution and buff dry. Be sure to change out the cleaning solution every 100 square feet to avoid reintroducing dirty water during the cleaning process. Rinse thoroughly with clean water when finished. After cleaning you may apply the Spray-Buff wax-type floor/countertop finish to enhance the natural shine.
Stain Removal:
Stone poultices will remove stains and grout haze from stone. A poultice is a fine, non-acidic, absorptive clay cleaning powder that removes deep-set oil stains, grease, and light cementitious grout haze from polished and unpolished natural stone. WARNING: A poultice may dull the shine of the polished stone. If this occurs you will need to use a marble polish to restore the natural shine.
Restoration:
If a marble finish has become dull, scratched or etched, you can restore the natural shine through the use of a marble polish, and even the use of floor buffing machines. The process is generally a re-crystallization process to remove fine scratches and restore the original shine and polish to the stone.
Saltillo Tile
Routine Care
Soft clay tiles are categorized as specialty use products, and as such they are generally not governed by the same requirements as glazed or unglazed ceramic tile. These products will require some type of topical sealer protection, designed to provide stain resistance and a durable finish to protect clay tile against wear. Pre-sealing the tile prior to grouting will act as a pre-grout sealer, provided it is applied over a clean tile surface. An additional final coat over the grouted floor will complete the sealing process along with providing the final grout stain protection.
There are two common types of sealers used today for sealing specialty tiles. The first is a water-based blend of acrylic polymers, which allows for moisture vapor transmission. It can be reapplied over itself, without stripping or removing the old sealer when the original application has become worn. The second type is a solvent-based sealer, which is not as forgiving. After the original application has become worn, it must be stripped and removed prior to reapplication. Both types should be UV stable, which means the ultra violet rays from the sun should not break them down. You should always follow the manufacturer's instructions for use, maintenance, and precautions.
The expected wear of the topical sealer will vary depending on the hardness, surface texture, type or area, usage, and type of maintenance products used. However, the average expected use life of the sealer, when properly prepared, is a maximum of 3 years. Harsh cleaning methods, high-alkaline or solvent-based cleaners can significantly lower the expected life of the sealer. Concentrated tile cleaners are recommended for routine cleaning.
Maintenance Cleaning
Highly alkaline, acidic, ammoniated, abrasive cleaners and/or bleach may break down the sealer, adversely affecting repellency, and may not be good for the tile or grout. Use neutral cleaners specially formulated for tile and grout that are low VOC, non-hazardous and non-polluting.
Disclaimer
Tile Plus does not manufacture installation products or tile cleaning/maintenance products. Tile Plus provides the information contained herein to its customers as an information source only. The products identified in this website may have chemicals that cause reactions in certain individuals. Tile Plus strongly recommends the use of safety glasses, respirators (masks), and gloves in handling any materials that contain chemicals.
Please contact the manufacturer directly, PRIOR to usage, to obtain proper handling instructions, application instructions, and warnings concerning potential health hazards for any product contemplated for use. Tile Plus also strongly recommends that you always test a small area PRIOR to usage of any installation/tile/cleaning/maintenance product to determine whether the product serves its intended purpose.
Natural stone has its own unique qualities that not only distinguish it from man-made materials, but also necessitate consideration in selection for a particular project. Stone is not manufactured; it is a product of nature. Blocks are removed from the quarry, slabs are cut from these blocks, and the slabs are further fabricated into the final stone. Each block is different and each slab is different.
To ensure your natural stone products will provide you with a lifetime of aesthetics and utility, proper maintenance is crucial. Natural stone products are porous by nature and require a different maintenance program than traditional ceramic tile.
Welcome to the website of Tile Plus, Inc. ("Tile Plus"). We provide information to you on this site subject to the following conditions. If you visit or shop at this website, you must accept these conditions. Please read them carefully. All information provided on this website is subject to change without prior notice. While efforts have been made to make this website helpful and accurate, due to the open nature of this website, and the potential for errors in the storage and transmission of digital information, Tile Plus, Inc. does not warrant the accuracy of information contained on this website. All information should be verified prior to purchase.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Tile Plus or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Tile Plus and protected by U.S. and international copyright laws. All software used on this site is the property of Tile Plus or its software suppliers and protected by United States and international copyright laws.
TRADEMARKS
Tile Plus, and other Tile Plus graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Tile Plus. Tile Plus trademarks and trade dress may not be used in connection with any product or service that is not Tile Plus, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Tile Plus. All other trademarks not owned by Tile Plus that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Tile Plus.
LICENSE AND SITE ACCESS
Tile Plus grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Tile Plus. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Tile Plus. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Tile Plus without express written consent. You may not use any meta-tags or any other "hidden text" utilizing the Tile Plus name or trademarks without the express written consent of Tile Plus. Any unauthorized use terminates the permission or license granted by Tile Plus under this Agreement.
If you have obtained permission to use materials from this site to promote Tile Plus products on your own site, you are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Tile Plus so long as the link does not portray Tile Plus, its affiliates, or its products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Tile Plus logo or other proprietary graphic or trademark as part of the link without express written permission.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY TILE PLUS ON AN "AS IS" AND "AS AVAILABLE" BASIS. TILE PLUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TILE PLUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TILE PLUS DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HERE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. IN NO EVENT, IN REGARD TO THIS WEBSITE OR ANY OTHER HYPERLINKED WEBSITE, WILL TILE PLUS, INC. BE LIABLE TO ANY PARTY OF ANY DAMAGES OR INJURY CAUSED BY (INCLUDING BUT NOT LIMITED TO) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
RELATIONSHIP TO OTHER SITES
Tile Plus makes no representations whatsoever about any other website which you may access through this one. When you access a non-Tile Plus website, please understand that it is independent from Tile Plus, and that Tile Plus has no control over the content on that website. In addition, a link to a non-Tile Plus website does not mean that Tile Plus endorses or accepts any responsibility for the content, or the use, of such website. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses and other items of a destructive nature.
APPLICABLE LAW
By visiting Tile Plus, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Tile Plus.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Privacy Policy, which are posted on this site. These policies also govern your visit to Tile Plus. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Purchasing Terms & Conditions
Each shipment of products by the Seller shall be governed by these terms and conditions notwithstanding any other specific Terms & Conditions of our Manufacturers.
Pricing
Product pricing is subject to change without prior notice.
Transfer of Title/Risk of Loss
Delivery by Tile Plus to the initial common carrier shall constitute delivery to the Customer/Buyer. Tile Plus’ responsibility ceases upon delivery to the common carrier and all goods are shipped at Customer/Buyer’s risk.
Terms of Payment
All remittances must be made to the order of Tile Plus in U.S. Dollars. Tile Plus reserves the right to require proof of Customer’s ability to pay prior to shipment of an order. If such evidence is not supplied, an order can be cancelled or credit earlier granted can be withdrawn.
If Tile Plus grants credit in a given sale, the terms are "Net 10th prox.” Payments are due the tenth of the following month from date of invoice. Damages by way of a Finance Charge of 2% per month (Annual Percentage Rate 24%) will be made on all overdue accounts.
Returns
All sales are final and no returns are allowed. If an exception is made for the return of normally stocked materials, a 25% restocking fee will be charged and only full cartons will be accepted. Customer to pay for any return freight. All special orders are non-cancelable, non-returnable, and non-refundable.
Sample Policy
Product samples may not be an exact match to supplied materials due to variations in batch manufacturing (similar to carpet colors or other textiles manufactured in batches). A sample product is merely a representation of a product. This means the supplied materials may have slight differences in color, shade, and/or surface appearance.
Warnings
Application Warning
- Generally, glazed floor tiles and porcelain tiles should not be used in floor applications where there is a consistent surface presence of water, oil, or grease. This includes outdoor areas.
- Exterior applications, including but not limited to pool decks, are considered to have a continuous exposure to standing water creating a potential for a slippery floor surface. Tile Plus does not recommend glazed floor tiles on exterior applications unless the tile surface is: (1) sufficiently protected from direct weather elements, (2) textured, and (3) not polished or semi-polished.
- Ramped surfaces, irrespective of the incline slant, require a more slip-resistant surface
- "Polished surfaces" and “Semi-polished surfaces” create a very smooth surface. Tile Plus does not recommend polished surfaces in any areas subject to water, oil, or grease exposure.
- Slippery conditions can be minimized by (1) limiting foot traffic in wet conditions, (2) prompt removal of contaminants, (3) effective drainage, and (4) proper maintenance.
- No floor tile is "slip proof."
- Proper Maintenance is critical. Improper maintenance and/or improper maintenance products can result in a build-up of deleterious substances on the surface of the tile causing the tile to become slippery.
INSTALLATION of the materials constitutes ACCEPTANCE of those materials.
Therefore, all supplied materials must be inspected by the Customer/Buyer/End User/Installer PRIOR to installation to determine if the supplied materials are acceptable (e.g. proper series, color, shade, texture, glaze, surface finish, etc). If there is any question as to the material’s appropriateness, the material must NOT be installed. If marks or discolorations of any type are found on the surface of a tile, the tile piece must NOT be installed unless the marks or discoloration are first removed to the satisfaction of the Customer/Buyer/End User/Installer. Tile Plus will not be held liable for replacement costs for tiles installed with such issues.
If the End User is not present to inspect the material prior to installation and the only after installation, the End User determines the material is not correct or acceptable, Tile Plus will not be held liable for the replacement of the installed product, nor for removal, reinstallation, and ancillary costs.
Ceramic and Porcelain tiles must be installed on an appropriate substrate, such as concrete or cement-backer board, which must be free of dust and other deleterious substances at the time of application. Ceramic, Porcelain, Clay, and Stone tile should never be installed directly onto a wood floor.
Porcelain body tile requires specialized thin set mortars modified for proper adherence to tile and substrate. Tile Plus is not liable for any tile installation problems encountered as a result of the use of improper adhesives.
Grout used on Polished-Glaze Porcelain tile and Polished Porcelain tile should match the tile color. If the grout color does not match, a grout release should be applied on the tile before grouting to permit grout removal. Once applied, grout must be cleaned off the Porcelain tile immediately. Tile Plus is not liable for any issues arising from grout staining or grout left on tiles or the resultant residues or hazing.
The polished surface of Polished-Glaze Porcelain and Polished Porcelain tile is susceptible to the effects of acid-based cleaners and other harsh chemicals. Such cleaners should not be used to clean Polished-Glaze and Polished Porcelain tiles, and if they are, Tile Plus is not liable for loss of polish due to etching and other possible issues caused by the acid or harsh chemicals. Tile Plus recommends that you always test a small area first before general application.
Warranty and Disclaimers
Manufacturer Warranties
Tile Plus is not responsible for product performance beyond the Manufacturer’s guarantees or warranties. A product defect is defined as a shortfall in the product to perform to Manufacturer specifications as disclosed in product literature, within industry allowable tolerances as set forth in standard, national industry protocols. Customer misuse including negligence, physical, or chemical abuse is not covered by any warranty. Installation defects are not covered by any warranty. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void any warranty. All products must be inspected prior to installation. Visual defects or nonconformities apparent prior to installation voids any warranty.
Tile is subject to variation in technical specifications, including COF, due to inherent variability in the raw materials and production process. Express technical specifications are not guarantees of minimum or maximum thresholds of performance. Tile containing abrasives create a rough surface, creating cleaning challenges because dirt and other contaminants lodge in the surface. Extra attention is necessary to assure contaminants are removed promptly. Unless specifically stated otherwise, tile recommended for floor or wall applications refers to interior applications only. Tile Plus does not recommend its products for use on ceilings or roofs. Local building codes may dictate minimum tile performance specifications. Tile Plus does not warrant product installations that violate building codes. Photographic color images may not be an exact product match. Product samples may not be an exact match to supplied materials due to variations in batch manufacturing. No express warranties apply to products sold as “factory seconds” material. Customer assumes all risks in the purchase of “factory seconds” material.
Implied Warranties Limited in Duration
Any implied warranty applicable to the product sale, including the implied warranty of merchantability or the implied warranty of fitness for a particular purpose is limited in duration to the duration of this written warranty or the maximum statutory period, whichever is less. Installation of products constitutes acceptance. Every customer has the opportunity to inspect all goods prior to installation, and a lack of inspection prior to installation does not waive acceptance. Any implied warranties are waived if the customer refuses the opportunity to examine all products prior to installation. No implied warranties apply to products sold as “factory seconds” material. Customer assumes all risks in the purchase of “factory seconds” material. Some states do not allow limitations on implied warranty duration, so the above limitation may not apply to you.
The Federal Magnuson-Moss Warranty Act limits disclaimers of implied warranties involving consumer products. To the maximum extent allowable by federal and state law, this warranty supplements or supersedes federal and state consumer goods warranty protections.
Implied Warranty of Fitness for a Particular Purpose
Tile Plus provides detailed information in its product literature with regard to appropriate tile and stone applications. In these specified applications, Tile Plus limits the duration of the implied warranty of fitness for a particular purpose to one-year or the maximum statutory period prescribed by law, whichever is less. Failure to comply with recommended applications voids this warranty.
Natural stone products are mined and cut from natural formations. Because these products are not subject to a manufacturing process, quality warranties are limited to the specified representations in product literature and guidelines established by the Marble Institute of America. Tile Plus does not warrant natural stone products for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural variances on stone products.
Remedy Limitation & Disclaimer
If a defect in materials or workmanship is discovered within the one-year period, Tile Plus will either refund the price of the product or provide a replacement product after a reasonable number of attempts to remedy product defects. Customer's remedy is limited to replacement or repair of the defective product. No consequential (including, but not limited to, lost profits) or incidental damages, such as demolition and reinstallation costs, are recoverable. Tile Plus disclaims all express warranties not contained in this limited express warranty. Any representations made in connection with the sale of this product that differs from the terms of this warranty are not valid and should be brought to the attention of Tile Plus immediately.
Legal Notice: Warning - Tile and installation products contain chemicals known to the state of California to cause cancer, birth defects, reproductive harm, respiratory harm or other health problems.
Product Disclaimer: Manufactured Tile
Exact matches of trim and field tile are difficult to achieve due to varying methods and timing of production. As a result, trim products may not be an exact match to corresponding field tile. Similarly, product lines with varying sizes are manufactured at different times. As a result, tiles of one sizing in a product line may not be an exact match to tiles of another sizing in the same product line.
Product Disclaimer: Natural Stone
Stones, including but not limited to marble, granite, travertine, limestone and slate are products of nature. Hence, tiles cut from blocks of quarried stone are not man-made products. Stone tiles can have natural honed or polished surfaces. No two pieces of stone are alike and there are inherent natural variations. These may be color and shade variations, geological flaws, irregular markings, voids, pitting, veins, fissures, and lines of minor separations. All of these natural variations are common and present to some degree. These variations are a characteristic of the natural beauty of the stone.
Jurisdiction
All transactions made with Tile Plus shall be deemed to be made in, and shall be governed by, the laws of the State of California in effect at the time the transaction is finalized. San Jose, California has proper venue over any and all litigation.
To Make A Claim:
- The original purchaser must notify a Tile Plus Customer Service Center or an authorized representative in writing within 30 days of the occurrence of any perceived defect.
- After notification, Tile Plus or an authorized representative will inspect and/or test the product for defect and complete a Job Inspection Report. No claim will be honored without product inspection by Tile Plus or an authorized representative.
- Upon determination that the product defect claim is valid, Tile Plus will notify its Customer in writing. Tile Plus reserves the right to repair, replace or refund the originally-purchased product.
Maintenance and Care
Natural Stone
A proper maintenance program is crucial for natural stone products, which are porous by nature and require a different maintenance program than traditional man-made ceramic tile.
Many of the cleaners acceptable for use on ceramic tile can stain, damage or dull stone. Natural stone should be cleaned with neutral cleaners. Stone cleaners should never contain acid or bleach. Even a light solution of vinegar and water, will etch and eventually damage natural stone. Dirt and dust will scratch the surface of stone. Hence, stone floors should be vacuumed or dust mopped frequently to remove abrasive agents from the stone surface.
Pre-grout Sealing:
Sealing is strongly recommended for newly installed marble and other natural stone to provide maximum below surface stain protection.
A non-sanded grout is strongly recommended for natural stone installations. This type of grout has very fine particles of cement, polymers and color pigments that can penetrate the microscopic pores of the stone surface where they become trapped and appear as a stain in the stone. Therefore, all travertine, slate, tumbled stone and honed/flamed/unpolished granite should be sealed prior to the grouting process to protect them from staining. The application of a good quality sealer should be used as a grout sealer and applied again as the final sealing process once the installation is finished.
Sealing:
A premium natural look penetrating/impregnating sealer is the normal choice on polished or honed marble, limestone, granite, or where the natural color of a slate is desired. Penetrating/impregnating stone sealers are a no-sheen, natural look sealer that can be water-based or solvent-based, and are good for interior and exterior applications. Most quality sealers of this type are rated to protect the stone for several years. A stone enhancer sealer is often used on tumbled, antique stones or on slate where a darker, enriched or highlighted character is desired. Stone enhancer sealers are also a no-sheen, penetrating/impregnating sealer that is formulated to darken, enrich, and highlight the natural color and beauty of stone products. They will rejuvenate and improve the appearance of worn and weathered stone. Always test loose pieces of stone to ensure desired effect with enhancing sealers. However, they will also darken the color of grout joints. They are, generally, suitable for interior and exterior use, and rated to protect the stone for several years.
Stone products should be tested periodically per manufacturer's instructions to insure that the sealer is working effectively. Always reference manufacturer's literature for specific information on the duration of the sealer's protection and make sure that the sealer is applied in strict accordance with the manufacturer's instructions.
Finishing:
A stone floor finish should be applied to a polished natural stone floor only. This type of product will help enhance the shine and provide a protective coating for "soft" or polished marbles. Verify the finish is a wax-type finish designed to add luster and enhance the beauty of sealed and polished natural stone only. A topical finish may change the appearance and performance of your stone, so always test a small area first. Application of topical sealer or wax should never be done as an attempt to add a shine to a honed, scratched or non-polished stone product. This will only create maintenance and/or slip resistance problem.
Stone Cleaners:
Only use cleaners specifically designed for cleaning stone. These cleaners contain no acids and are concentrated neutral pH cleaners that will not affect existing sealers or wax-type coatings. The surface of the stone should be dampened with clear water to keep the cleaning solution on the surface so it can be effective. A solution of the cleaner and water, mixed pursuant to manufacturer instructions, should be applied to the stone surface with a sponge or mop. On walls, kitchen counters, or vanity tops a spray bottle can be used to apply the cleaning solution. Allow the solution to sit for manufacturer’s specified amount of time (usually 3 to 5 minutes). Massage with a sponge, synthetic mop, soft bristle brush, or through the use of a floor-scrubbing machine. Mop up dirty solution and buff dry.
Once the stone has been cleaned, you can periodically apply a Spray-Buff wax-type floor/countertop finish to enhance the luster of polished stone. Apply the finish with a spray applicator and buff immediately with a white nylon pad. Reapply as often as needed, depending on volume of surface traffic and consistency of routine maintenance program. The product is not designed to restore the original shine, but is intended to maintain and protect the original shine.
Heavy-Duty Stone Cleaning:
Use a heavy-duty non-hazardous and non-polluting stone cleaner and degreaser to effectively remove heavy dirt, grease, grime, waxes, and floor finishes. Apply the solution of the cleaner and water mixed to manufacturer instructions to the stone surface with a sponge or mop. Allow setting for manufacturer-specified amount of time. Massage with a sponge, synthetic mop, and soft bristle brush, or through the use of a floor-scrubbing machine. Mop up dirty solution and buff dry. Be sure to change out the cleaning solution every 100 square feet to avoid reintroducing dirty water during the cleaning process. Rinse thoroughly with clean water when finished. After cleaning you may apply the Spray-Buff wax-type floor/countertop finish to enhance the natural shine.
Stain Removal:
Stone poultices will remove stains and grout haze from stone. A poultice is a fine, non-acidic, absorptive clay cleaning powder that removes deep-set oil stains, grease, and light cementitious grout haze from polished and unpolished natural stone. WARNING: A poultice may dull the shine of the polished stone. If this occurs you will need to use a marble polish to restore the natural shine.
Restoration:
If a marble finish has become dull, scratched or etched, you can restore the natural shine through the use of a marble polish, and even the use of floor buffing machines. The process is generally a re-crystallization process to remove fine scratches and restore the original shine and polish to the stone.
Saltillo Tile
Routine Care
Soft clay tiles are categorized as specialty use products, and as such they are generally not governed by the same requirements as glazed or unglazed ceramic tile. These products will require some type of topical sealer protection, designed to provide stain resistance and a durable finish to protect clay tile against wear. Pre-sealing the tile prior to grouting will act as a pre-grout sealer, provided it is applied over a clean tile surface. An additional final coat over the grouted floor will complete the sealing process along with providing the final grout stain protection.
There are two common types of sealers used today for sealing specialty tiles. The first is a water-based blend of acrylic polymers, which allows for moisture vapor transmission. It can be reapplied over itself, without stripping or removing the old sealer when the original application has become worn. The second type is a solvent-based sealer, which is not as forgiving. After the original application has become worn, it must be stripped and removed prior to reapplication. Both types should be UV stable, which means the ultra violet rays from the sun should not break them down. You should always follow the manufacturer's instructions for use, maintenance, and precautions.
The expected wear of the topical sealer will vary depending on the hardness, surface texture, type or area, usage, and type of maintenance products used. However, the average expected use life of the sealer, when properly prepared, is a maximum of 3 years. Harsh cleaning methods, high-alkaline or solvent-based cleaners can significantly lower the expected life of the sealer. Concentrated tile cleaners are recommended for routine cleaning.
Maintenance Cleaning
Highly alkaline, acidic, ammoniated, abrasive cleaners and/or bleach may break down the sealer, adversely affecting repellency, and may not be good for the tile or grout. Use neutral cleaners specially formulated for tile and grout that are low VOC, non-hazardous and non-polluting.
Disclaimer
Tile Plus does not manufacture installation products or tile cleaning/maintenance products. Tile Plus provides the information contained herein to its customers as an information source only. The products identified in this website may have chemicals that cause reactions in certain individuals. Tile Plus strongly recommends the use of safety glasses, respirators (masks), and gloves in handling any materials that contain chemicals.
Please contact the manufacturer directly, PRIOR to usage, to obtain proper handling instructions, application instructions, and warnings concerning potential health hazards for any product contemplated for use. Tile Plus also strongly recommends that you always test a small area PRIOR to usage of any installation/tile/cleaning/maintenance product to determine whether the product serves its intended purpose.
Natural stone has its own unique qualities that not only distinguish it from man-made materials, but also necessitate consideration in selection for a particular project. Stone is not manufactured; it is a product of nature. Blocks are removed from the quarry, slabs are cut from these blocks, and the slabs are further fabricated into the final stone. Each block is different and each slab is different.
To ensure your natural stone products will provide you with a lifetime of aesthetics and utility, proper maintenance is crucial. Natural stone products are porous by nature and require a different maintenance program than traditional ceramic tile.
PO Box 54333,
San Jose,
CA
95154
408-938-3494